Chatbot Project Manager

Junior/Senior

Your mission is to implement and successfully deploy MFG Labs’ clients Chatbots. You will manage a multi-disciplinary team to deliver best in class Chatbots. You will play a key role as client’s key partner, technical team’s ambassador, and MFG Labs’ management right-hand person.

Your main objectives will be to :

1/ Help clients define their needs through Ux design, consulting & ideation phases

2/ Manage a dedicated team of developers and designers to deliver the project

3/ Efficiently deploy the project, monitor and improve the service to maximise user retention

4/ Guarantee the team delivers best-in-class deliverables within budget and timing

Skills (and mindset) :

  • General Project / Resource management skills: 1y minimum experience leading challenging digital projects
  • Chatbot applied skills: significant experience managing Chatbot projects with at least one of the following platform: api.ai, Luis, Recast, or Watson
  • Deep understanding of User eXperience, Service Design and Design Thinking concepts
  • Relevant experience with Agile & Waterfall methodologies, ability to prioritise and to make decisions in a timely fashion
  • Good interpersonal and communication skills
  • Leadership, adaptability, tenacity and dedication
  • Autonomy and proactivity
  • Attention to details
  • Fluent in French

Strongly appreciated but not required :

  • Experience with Google / Facebook Analytics
  • Good understanding of Online Advertising (especially Facebook Ads)
  • Experience with Bot prototyping tools such as Botsociety, Chatfuel, etc.
  • Knowledge of Ux/Ui softwares such as Sketch, Adobe Creative, Axure, MockinBird, etc.
  • Knowledge of language semantic
  • Experience with other NLP frameworks such as Rasa.ai
  • Knowledge in development (at least Apis & databases, Node.js, R & Python are a must)
  • Experience with the Atlassian Suite (Confluence, JIRA, etc.)
  • Knowledge of Tableau software or equivalent
  • Mathematics and Statistics background
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